Privacy policy

Privacy policy

Privacy policy

Responsible office
Deutsche Lufthansa AG
Lufthansa Aviation Center LAC
D-60546 Frankfurt

Lufthansa Ambient Media safeguards the customer data it collects by storing this data on servers which are protected by a password and firewalls, and use encryption to prevent unauthorised access. Data transmitted to us during the use of our website are transferred via SSL using encryption technology.

Although we take these precautions with the intention of providing you with a safe environment for your data, it is impossible to guarantee absolute data security in the internet. That is why we recommend that you take every available precaution to protect your personal data while connected to the internet. In particular that means making sure that you use strong passwords, a robust and up-to-date virus scanner and a secure web browser.

You can also register to receive our newsletter, which gives you regular updates on our company and the services we provide. In this context we collect, process and use the email address given by you. When registering for the newsletter, you gave us express permission to do this in the context of the newsletter. You can withdraw this permission at any time. Simply notify us accordingly by email at

Web browser protocol data
When your web browser accesses our website, it automatically transmits the following data (protocol data) to our web server for technical reasons.

This data comprises
date of access
time of access
URL of the referring website
name of the accessed file
amount of transmitted data
browser type and version
operating system
IP address

These protocol data are all stored separately from the other data, which are collected during the usage of our website. Protocol data are collected and analysed purely for statistical purposes and then deleted.

Communication via our contact form
We offer our customers a contact form to get in touch with us and we use this data to process customer enquiries.

When customers complete the contact form, we collect and store the following data:
first name
last name
telephone number
email address


So-called “browser cookies” are small text files sent from a web server (for example the web server) to your browser when you visit a website.

It depends on your browser’s settings as to whether the cookie file is stored or deleted. If the file is stored, it enables our web server to recognise your computer the next time you visit our site and you can then make full use of all of the available website functions.

There are basically two different kinds of cookies:
1. Session cookies, which are deleted as soon as you close your browser and which are required for website functions, such as the click memory.
2. Temporary/permanent cookies which are stored on your computer for a fixed or longer period of time, or indefinitely. The next time you visit the site, or when you switch between functions requiring you to enter a password, the cookie can save you re-inputting information. This is how cookies make it easier for you to use websites requiring user input.

Lufthansa cookies: risk-free
Cookies basically do not pose any threat to your computer, since they are only text files as opposed to executable programmes.

Recommended settings for cookies
You can set up your browser to accept our cookies or use our website without any cookie functionality. However, in the latter case your text inputs in form fields for other requests will not be saved, so next time you visit our website you will be required to input the information again. In addition, some of the available website functions, such as the click memory, will not function without cookies.

It could be that your browser is also already set up to display an alert every time it accepts a cookie. Hence we recommend that you set up your browser to always allow cookies from You can specify this setting for single websites on an individual basis.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.

On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available here: Download Plugin

Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).